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Why this module exists. SOC metrics done well demonstrate effectiveness and drive improvement. Done badly they decorate dashboards and shape behaviour wrong. This module covers the metrics that actually matter — for SOC analysts, SOC leadership, and the executive.
The bad metrics
- Total alerts processed — measures volume, not value. Encourages keeping noisy rules.
- Alerts per analyst per shift — encourages superficial triage.
- Closed-without-investigation rate — encourages closure, not analysis.
- Mean-time-to-acknowledge alone — encourages clicking without thinking.
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